**London**: The Hackett Group’s 2025 Key Issues Study reveals nearly half of supply chain leaders are experimenting with generative AI, stressing the need for resilience amid economic uncertainty. Agility, cost-efficiency, and strategic AI deployment are vital for businesses to adapt and succeed in a volatile landscape.
The Hackett Group, Inc., an executive advisory firm known for its focus on generative artificial intelligence (Gen AI), has released its 2025 Key Issues Study, highlighting significant trends and challenges in supply chain management. The study reveals that approximately 50% of supply chain leaders are currently experimenting with Gen AI technologies, yet widespread implementation is still in its early stages.
Erin Blair, Principal of Strategy and Operations at The Hackett Group, commented on the findings, stating, “Supply chain leaders are facing a period of unprecedented volatility, where shifting policies and geopolitical uncertainty can disrupt operations overnight. To stay competitive, organizations must build agility into their supply chains while maintaining cost-efficiency and customer satisfaction. AI-powered digital transformation will be key to navigating these challenges and ensuring long-term resilience.”
The study identifies a growing interest among supply chain professionals in various AI applications, including predictive analytics and data visualisation. Despite this, the majority of implementation efforts remain in the planning phase. The economic landscape, marked by uncertainty, is a significant concern for 75% of supply chain executives, leading them to prioritise cost efficiency, product availability, and enhanced agility.
Moreover, the report suggests that talent and skill development is critical for meeting these objectives, although many supply chain leaders express uncertainty about their capability to fulfil this goal effectively.
To aid executives in adapting to the evolving landscape, The Hackett Group recommends focusing on five essential areas through 2025: achieving sustainable cost reduction, prioritising customer needs, enhancing supply chain agility, investing in the rapid creation of actionable insights, and making strategic decisions about AI deployment.
In light of mounting pressures and the necessity for agility, the report underscores that for many businesses, the integration of Gen AI technology into supply chain operations is imperative not just for continued success but for survival in a competitive marketplace. With ongoing economic challenges, swift action is deemed essential for those yet to explore these transformative capabilities.
Source: Noah Wire Services
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